3 February 2020

Hail Damaged? Read this now!

Was your car one of the estimated 10,000* damaged in Sydney during the fierce January 20 hailstorm?

With $1 billion* in repairs expected, Genuine is Best is urging Australians to ask one simple question of their repairer.

“Will you use genuine parts and manufacturer approved methods to repair my car?”

There are several opportunities to ask.

1. Generally, once you have processed the claim, your insurer will direct you to a repairer for assessment. The repairer will look over your vehicle with you. Ask the repairer and note their answer.

2. After this initial evaluation, an assessor representing your insurer will attend the repairer to provide their own assessment. They will phone you afterwards to inform you of the next step. Ask the assessor and note their answer.

3. Next, the repairer should provide you with a briefing on the proposed work, as well as a timeline for the repair. Ask again, and note the answer.

If the answer is no at any stage of the process, contact your insurer and request an explanation.

You and your car deserve genuine parts and manufacturer approved repairs. Anything else could be a risk.

If your insurer will not repair the vehicle with genuine parts and approved repair methods, it’s time to consider a new insurer. Make sure you check the PDS and ask questions about the policy and genuine parts.

Why is genuine best?

Hail damage can permanently compromise the structure of your vehicle, with unauthorised repairs or inferior non-genuine parts adding to the problem.

Genuine car parts and manufacturer approved repair methods are the only way to ensure your car is returned to the safety and reliability it had before the damage.

Accept no substitutes.

* https://www.goauto.com.au/download/1447.pdf

Genuine Articles

Easter Car Safety Check
Easter weather might be the hardest to predict of the year. Torrential downpour? Crisp sunshine? Both? What’s certain for drivers striking out this Easter
Investigation Uncovers Counterfeit Conspiracy
An investigation by Federal Chamber of Automotive Industries (FCAI) initiative Genuine is Best has revealed that dangerous counterfeit car parts are arriving in Australia,
The 12 Checks of Christmas
We put a lot of pressure on ourselves over the Christmas period. Shops are packed, everybody wants to catch up and to-do lists can
Car Industry Issues Counterfeit Parts Warning
The online counterfeit car part market is flourishing, according to brand protection firm Corsearch, and this places Australian road users at higher risk of
Car industry campaigns for summer safety
A summer campaign by motoring industry initiative Genuine is Best is raising awareness about the importance of genuine parts and servicing, ahead of what
What is ADAS?
Four letters critical to keeping you safe. ADAS stands for Advanced Driver Assistance Systems. Their job is to give drivers the best technology to
Is it the Same Car You Dropped Off?
Picking up your car after collision repairs? Galmatic & Collision Safety Consultants NSW tell us three quick checks to make sure your car is
Counterfeit Collision Crooks Exposed
A New Zealand collision repair part supplier has been caught red handed after a former employee blew the whistle and exposed a wide-ranging parts
Scroll to Top

Subscribe to get
our latest updates

We use cookies

We want to be Genuine with you. We use cookies to personalise content and ads, provide social media features and to analyse traffic. We will never share your personal information, but we may share data about your use of the site with our social media, advertising and analytics partners. (View Terms & Conditions)